The 4 sessions of cleaning was not completed as Tri wdba claims my house location is too far!! Therefore they told Kaidum to inform me that they cannot continue their services. My address was provided, so did they not know the location before committing to provide services????? Am utterly disappointed with their attitude and commitment. Leave aside sending a maid who had to be supervised and yet not trained well to clean a household efficiently. Sweeping and mopping is far from satisfactory. Definately would not recommend them to friends who even live in the areas covered by Tri wdba. Truly disappointing.
tri wdba replied:
Dear Ms. Banusha, Thank you for your review. First & foremost, the address provided earlier was stated in Shah Alam (within our coverage area). Unfortunately, when we arrived at the point, it was near Perindustrian Sg.Buloh which is near to Rawang. It took approximately 1.5 hours from Shah Alam to reach your house. Secondly, our maid was instructed to NOT use vaccum cleaner while cleaning the floors. This has led to MULTIPLE TIMES of cleaning to be occurred using broom & manual mopping (traditional methods). This could be avoided in order to have more efficiency. Third point, the furnitures were heavy made from Kayu Jati, where the maid had to carry / lift them by herself (alone) and being reminded NOT to create any sounds, which is utterly impossible. The supervisor & maid has checked the results of cleaning prior to leaving the house, which is deemed as satisfactory according to the standards. Owner did not mention at all about the unsatisfaction as mentioned above. Therefore, we have replied to your comments above. Have a nice day!