Smart Multi Solution replied:

Thank you and appreciate sir.

Smart Multi Solution replied:

Thanks Ms and appreciate.

Smart Multi Solution replied:

Thanks Ms and appreciate.

Smart Multi Solution replied:

Thank you and appreciate sir.

Smart Multi Solution replied:

Thank you and appreciate sir.

Smart Multi Solution replied:

Dear Sir, Thanks for your feedback.We aware on the glass stain where its was there for long and we also get acknowledment from Mrs at home and she agreed on that.As info our cleaner did 2x cleaning as well.Thanks

Smart Multi Solution replied:

Thanks sir for your feedback.We appreciate .Actually we was at your place at 10.00am and registered at guard house,but we couldnt reach you(can check the message) since there is need owner to access us to lift .Thats take a time .Anyway we covered full hours.Thanks and sorry for the inconveniance caused.Thanks

Smart Multi Solution replied:

Dear Sir/Madam, Thanks, and appreciate for your feedback. As practice, we always assign and request our supervisor/technical team to do the site visit/area to check and confirm the condition with the owner/client/customer to ensure our delivery meet their requirement and also give a cleaning consultancy vs their package that they choose. It depends on the cleaning condition. We do understand that you not allowed our technical team to do so the checking as we not practice just drop our cleaner at door step and request the owner to guide our cleaner. Most our valued customer/client always welcome us to do the checking before we start the cleaning. Please be informed that, even we skilled and experienced most of the stubborn/quite long-time dirt or stain cannot be removed by using normal detergent or other normal ‘powder’ that you provided. Even though we request the cleaner use their full energy to do that without we provide a correct tool and chemical, it’s very hard also to justify the quality of the work. Even though you not required us to provide the tools and material, we still request our cleaner to follow your request to clean for second time. As you aware this package is for basic cleaning as stated in the kaodim service and not a deep cleaning where required machine and other additional tools and chemical. All this was explained to you after the cleaning completed inclusive the effect of using our special cleaning material. All this will be discussed during the site checking after we see the condition and so far we always give the best for our valued customer with solution. Thanks