Initial Comments to Supplier: "Ridiculous & horrible cleaning agency I ever experience. After the mentioned thorough cleaning from this agency, the floor is till dusty everywhere and the water mark still remain on the window. Most unbelievable things were the fans, upper cabinet and upper windows were totally not clean at all and the excuses given due to no ladder, what excuses is that??? What thorough cleaning “Merrmaid Cleaning Services” provided??? Rather than cleaning up the dust, they more concerned on collecting RM200 from me. What they did on these 4 hours??? Only simply mopping on the floor and cleaning the windows on their reachable area??? I have no choose and paid RM200 with nothing clean in my house. I found another cleaner service provider outside and they only spent 2 hours to do this thorough cleaning for new empty house at the next day and they vacuum out bundle of dust that “Merrmaid Cleaning Services” left behind. Think twice before you regret if you want to choose “Merrmaid Cleaning Services” as your cleaning service provider." Replied Comments to Supplier: Who is DISHONEST on the review? Reply to your questions: (#1) Whether “initial cleaning” or “thorough cleaning”, don’t you think removing the dust on the floor is the basis cleaning? Then why after your 1st and 2nd cleaning, my floor is still dusty everywhere, don’t you think RM200 without removing the dust is still cheap? Please take note, the 2nd cleaning company that I hired had vacuum bundle of dust that you left over. And you also left over your cleaning water mark on the windows. (#2) Please refer our WhatsApp communication, I mentioned the developer done the basis clean-up for me, not initial cleaning. My initial request for you is to remove dust, I did not request scrubbing and why you keep mentioning other services? (#3) As I already mentioned on #2, I am not referring the paint drops on the floor or any other construction mark, I am only referring to the DUST and the cleaning water mark on the windows, and you keeps giving excuses and mentioned other stuff. After the 1st cleaning on 5th June, it is still dusty everywhere and the water mark still on the windows, and I also highlighted the dust on the top cabinet in the kitchen, you told me you will come fix. After the 2nd cleaning on 7th June, you mentioned the cleaner already done the thorough cleaning under your observation. But when I came in the 2nd time, the floor is still dusty, water mark on the window still there and the top cabinet in the kitchen remain unclean. Please refer back the photos I captured to you in our WhatsApp conversation. (#4) How can you request payment without complete your cleaning job? (#5) Please refer back our call history, is you don’t dare to pick-up my and keeps giving me excuses that you are charging your phone (mentioned on your WhatsApp) and cannot pick-up my call; our call history and WhatsApp conversation is the truth evidence. Please refer back our WhatsApp conversation on the voice record, these are the 3 voice records: (Voice Record 1) On your service you mentioned you will provide everything, now you tell me you don’t have ladder, so you cannot clean for me. What is this? (Voice Record 2) 4 hours only doing a simple cleaning, this impossible, ridiculous!!! (Voice Record 3) OK, fine, return my key and access card. Once you return then only I will make the full payment to you, thank you.Are these sentences rude? (#6) Before I taking your service, you told me that your so call “thorough cleaning” will include cleaning the floor, window and fan; you all will prepare all the cleaning stuff and I not need to prepare anything. Now only you give an excuse that I do not provide the ladder? (#7) Please refer back the comment on #1 and refer our WhatsApp conversation, all the conversation and photo evidence are there. I AM GIVING A COMMENT TO YOU FOR YOUR FUTURE INPROVEMENT, BUT IT SOUND LIKE YOU DON’T ADMIT THE MISTAKE AND KEEPS GIVING A LOT OF EXCUSES. THEN HOW IS YOUR CLEANING SERVICES CAN BE IMPROVED???

by Chew Jiunn Cherng - in Cyberjaya - 27 Jun 2016

Mermaids did a great job, they were thorough, efficient, friendly and did the work for a very reasonable price. I will certainly be using them again for my next move out clean.

by David Brown - in Damansara Heights - 3 Jun 2016

Still need some improvement

by Alice Chan - in Taman Bukit Serdang - 21 May 2016

2 cleaners came, rather than focusing on cleaning they were more concerned about what I was going to throw away (eg, kitchen utentils.. so they can bring them back) and slow in cleaning. I needed to do same area cleaning after they left. The coordinator was professional.

by Yap - in Bandar Kinrara 9, Puchong - 13 May 2016

Good....Thy were on time...and did a good job....satisfied☺

by Jenifer - in Seri Kembangan - 11 May 2016

4 hours were not enough seems as the maids were quite slow. the ironing part did not finish and I guess I have to continue myself.

by zainon mohd hussain - in oug - 2 May 2016

The communication up to time of service is good with clear instruction and kind reminder. I have intended for 4 hrs service initially but have to settled for only 3 hours due to slot availability. I think they did quite a decent job for the time frame given. Pricing was reasonable at RM 35 per hour for 2 maids. Will go back to them again as i think they ll able to do a more complete job with longer hour.

by Low Kok Phin - in Bandar 16 Sierra, Puchong - 1 May 2016

Very happy with the service, they have managed to clean the house as expected. Very nice and humble maids. highly recommended.

by Nina Mastura Binti Arifin - in Putrajaya - 18 Apr 2016

Attitude of cleaners is good and have completed the cleaning job on time.

by Fanny - in Taman putra prima Puchong - 9 Apr 2016

Good and thorough cleaning service, recommended!

by William Cheng - in Jalan Klang Lama / OUG - 9 Apr 2016