Service is excellent. The only problem is they never want to answer call and extremely slow in replying msg i.e. not responsive.

by KY - 18 Oct 2015

What started very promisingly, had ended in a disaster. I wish my review could be more positive especially because I know the staff worked hard to get things done. I have had 2 experiences in hiring movers before. I used Sante Fe & Agility last year and 3 years back. It was country to country. Thinking to save some bucks and me being a fan of local startup companies, I found myself on Kaodim.com and end up hiring Mahshah Trading. The final priced charged by Mahshah Trading was almost equivalent to the charges Santa Fe and Agility charged me. Unfortunately, Mahshah is not even close to be called a professional moving company. Allow me to put it in a timeline starting from Friday 31st July, the original date my move was scheduled: 31st July - No show. Lorry was involved in a minor accident. Promised to arrive early on Saturday to make up on time. 1st Aug / 12.30pm - Arrived only around 12.30 afternoon. 4 workers. 1 is a supervisor. Started packing and I informed what needs to be done, whats fragile and what not. Close to 4pm, I told them I will head to my new place so I can arrange with the security guard to let the lorry in. 1st Aug / 6pm - no sign of lorry. Called and was told it just left Desa Petaling and should reach hartamas soon 1st Aug / 9pm - no sign of lorry 1st Aug / 11pm - 1st lorry arrived! Imagine that. close to midnight and lorry is unloading. Second lorry had breakdown so can only arrive Sunday morning. Meanwhile, the staff unload all boxes to my house. Boxes are randomly packed. No labels for contents, fragile or not. My QuickMill coffee machine arrived unwrapped in between other plates and bowls. Needless to say, the machine's bottom leg dented so I had to put a paper underneath to balance it. 1st August / 1am - done unloading. Lorry leaving my porch. It moved forward and engine went dead and slide backwards. Hit my mini's tail light and chip the paint. 2nd August / 9am - Still no lorry 2nd August / 12.30pm - lorry arrived. stuff unloaded. Amazing effort by the staff to bring in my long sofa as they had to push it from the porch up to the kitchen cuz the door can't fit. That deserved the extra star in the rating. 2nd August - 5pm - I noticed my work laptop is missing and bedside table and a couple other items are not in the boxes. Informed the staff and s/visor. Given the way they work, I suggest probably they might left it at my old condo. So I volunteered to go there later that night and check on it. 2nd August /10pm - Arrived at my old condo. Shocked to see the AC was still running, sliding door was detached from its railing and was left resting against the balcony wall! food containers with food left on the kitchen counter. tables, ladder, hifi system, rice cooker and some other kitchen appliances were not packed at all. Couldn't find my laptop still. Called Ms Mah and Eddy about it. To cut it short - Original quote was 1500. Post site visit , was raised to 2500. After I cancelled one item (built in wardrobe), I was told to minus out 350. So it should be RM2150 max. Final bill was RM2350. :) Not that I even ask for a discount, but given the shit I was put through, you would have expected the price to be much lower. Take them weeks to finally settled my remaining stuff which was left at the old condo. Was supposed to meet the management to discuss my laptop but as at the time my review is typed, no one has even called to resolve it. I am not the type to retain payment, cause I know the staff earned from the payment we made. So after deducting cost for tail light, I have made the full balance payment. Will I get reimbursed for my laptop? i don't know. Will I use Kaodim.com ever again? No way. Unless Kaodim can assure that they actually vet their vendors, I don't feel safe at all. In case, Ms Mah decided to dispute about the laptop and saying their staff have never taken anything before. Please ask your staff again. They openly admitted they took my new boxes of cigarettes and finished all of it. One even said he took loose coins around the room and after being told about the laptop, he quickly returned the same amount to a temple. So cute. My bad luck I guess. I am done being angry. Hence, this review is just a description of what took place. Hope it helps other users. Cheers!

by Zul Kassim - 25 Sep 2015

A little late but overall everything went well and delivered as per expectation.thanks!

by Audrey lim - 23 Sep 2015

Very professional movers. They are careful with moving the big furnitures and helpful! Ms Mah is really friendly too

by Veronica - 22 Sep 2015

Workers were quite helpful, just hope they can be more punctual and professional.

by Cheng Kui Qiang - 14 Sep 2015

Great experience. I read about their review before i decided to book their service. Indeed Ms Mah is very efficient and confirmed all arrangement for me in just very short time. I contacted another 2 recommended movers earlier, name start with "T" and "R" in Kaodim, response were so bad. Luckily i got Mahsha. Mahsha mover arrived on-time and completed my Job within an hour. Anyway it was just few items and all had been wrapped by myself.

by Mdm Tai - 10 Sep 2015

price reasonable....besides slight delay on arrival, service were generally satisfactory.

by Gerald Koh - 5 Sep 2015

The services were excellent. The helper were experienced and provide advise on what to load first to maximize the loading. They were very careful when handling the furniture and those breakable to avoid scratches and broken pieces. I would highly recommend their services to those seeking this type of services. I shall be using them in the near future

by Michael Tan - 5 Sep 2015

Expansive never mind, services was worst, terrible, request quote door to door but when the delivery day said you only hired lorry. No man power ask me to carry all by myself to 10+ floor. If you wan, request for extra 30% as tips for them to move. Request to come morning, but until 1pm not yet pick up the stuffs. Call and msg no reply, very irresponsible. Pls don't hire this ms mah horrible service, and argue with me via phone. Never gonna going to use kaodim.com anymore, I outside hire only half of the price and good services.

by Duncan - 5 Sep 2015

Ms. Ma is very efficient and handled well even though it was last minute request. Staff also very helpful and handled the items with care. In future, will definitely engage them. Ms. Ma consistently updates and also follow up.

by Masae - 3 Sep 2015