Kleencon Cleaning Services(002047193-K)Serving since November 2014Verified
4.3
Ratings
30
Reviews

About

Kleencon was born out of my desire to provide honest and quality professional cleaning services to customers. I left my former company to start my own cleaning services business after several instances where I felt that the customers were not getting their moneys’ worth as they were provided unsatisfactory services, leaving a bad taste in his mouth.
Since I started Kleencon in 2010, I have never had the need to do a site visit. We charge per day and by the number of hours recommended for each cleaning job.
We offer a full range of cleaning services for all your residential and commercial needs, all performed by hard working folks, willing to please and taking pride in their work.
We have teams who specialize in house cleaning, crews who specialize in carpet cleaning, window cleaning, tiles and natural stone cleaning and sealing and other special services.
My team is very detail-oriented about every step and cleaning materials used in the cleaning process to ensure every speck of dust and grime is effectively removed.

Services

We are specialize to undertake the following services(Selangor & K.L. area):
1. Initial / Hand Over / Pre move-in / Post-Renovation Cleaning
    (Bungalow, Semi-Detached House, Linked House, Townhouse, Condominium, Apartment, Flat, Office, Shop Lot, Factory)
2. House General Cleaning, Thorough Cleaning & Fine Cleaning
3. Floor cleaning
    (Scrubbing & Waxing & Burnishing for tiles & natural stone, Grinding & Polishing for Marble)
4. Carpet & Sofa & Mattress Shampooing
5. Signboard Cleaning
6. Building External Cleaning
    (Window Glass Cleaning & Alucobond Cleaning)
7. Swimming pool cleaning

Achievements

We have previously serviced satisfied customers in Selangor and KL.

Gallery

Ratings & reviews

5
4
3
2
1
4.3
42 ratings

Reviews


Ryan Lim about 3 years ago

Some place in kitchen they din clean it properly ... caz too rush for me to check .. only after that i found it out ..

Kleencon Cleaning Services(002047193-K) replied:

Thanks of rating & review. I will show your rating & review to my supervisor of the 2nd team. Normally owner need to discuss the job scope with supervisor and check the cleanliness before cleaning team leave owner's house.I haven't received your any complaints in these 13days(after cleaning job is finished from 20/01/2017),but only today i receive you rating & comment. If you have any pictures for me to show to my supervisor, it's easy for me to point out where is my supervisor mistake. Thanks again of your rating & review, it is good for me to find out where is our weakness.

Murallidass Ganesan about 3 years ago

1. Punctual, they came 30 minutes early on both days. 2. They did a perfect job cleaning my house within 2 days (post renovation). 3. They have all the right equipments, so we don't have to supply anything. 4. Although the price is slightly high, it was worth it because the quality is very good, satisfying. 5. The boss is very knowledgeable, gave good suggestions and helped me to make decisions on which part to clean vs not, in order to optimise their man hours. 6. Overall, I would recommend their service to anyone.

Kleencon Cleaning Services(002047193-K) replied:

Thanks of your 5 stars rating & review. You're nice & sensible. You understand we need time to do quality cleaning for you. You haven't pushed us to rushing complete cleaning job.I hope all house owners can be like you. Hope to serve you again in future. Thanks again!

David Cheah over 3 years ago

Very thorough explanation. Work done is also detail

Kleencon Cleaning Services(002047193-K) replied:

Thanks of your 5 stars rating & review. You're nice & sensible. Hope to serve you again in future. Thanks again!

YewKong Chaw over 3 years ago

Totally worth the price, all workers work non stop and supervisor is knowledgable to provide all sort of advise related to house cleaning and House keeping, really learned a lot from him. Supervisor is also helpful to assist and coordinate even when there's other contractor perform their task last minute.

Kleencon Cleaning Services(002047193-K) replied:

Thanks of your 5 stars rating & review. You're nice & sensible. You understand we need time to do quality cleaning for you. You haven't pushed us to rushing complete cleaning job.I hope all house owners can be like you. Hope to serve you again in future. Thanks again!

Valarie Heng over 3 years ago

There were 4 cleaners and 1 Supervisor (who was the GM) were hired to do windows, toilets, floors and they brought their own cleaning tools for 6 hours on the RM1200++ package. I have to say that the windows were well cleaned inside out, toilets properly scrubbed. My gripe is that because I feel that I'm paying at least double the market price, I aspect the service to be top notch in all aspects. What were not up to expectations were namely: - Supervisor highlighted that they will start at 8.50am and therefore will end at 3.50pm. However, they stopped work at 3.45pm and when my husband asked why they finished early, he blamed it on the workers not wanting to continue. The supervisor came across as calculative. He kept emphasising of not going a minute over but more than willing to go 5 minutes under. - My husband and even my 2 maids felt that the cleaners could have moved a little more efficiently and still do an effective job. I do aspect safety is important especially when involving heights, however they could have pick up their pace and organised themselves better. When I mentioned this to the Supervisor, he became defensive and questioned me on whether I want a less quality job and asked me whether I wanted OT. In fact, OT was brought up a number of times by him. Therefore, he came across as insincere, calculative and money-minded. - Supervisor was mostly on his phone, ipad and talking to another cleaner I hired. Not very attentive to his job. He could have done a better job at organising the cleaners in a more efficient and effective manner. I saw no pleasure in him doing his work. He seems jaded and not even a service with a smile. Overall, the cleaners did a good job on the areas they cleaned. However, their pace could have been more efficient to cover more areas. Worst of all, the Supervisor cum GM was not a very nice person to deal with. At the end of the session, we do not feel that it is worth paying what we did because the whole experience left a bad taste in our mouth and expectations not up to par. Note: The cleaner would probably provide his own view. However, this is how my family feels collectively and I have tried to be as objective as possible and hope the GM/Supervisor take this feedback more objectively then being defensive.

Kleencon Cleaning Services(002047193-K) replied:

Hi Valarie Heng,thank you of your good comment. Before we do your house cleaning,i hv let u know that we need time 2days or 2days +OT to clean your whole house. But you want to book one day only.We arrived your house around 8:30am. Enter your house at 8:42am. Start work at 8:50am. So 6hours cleaning should be done at 3:50pm. My english is not good&fluent,so i didn't talk so much to you,very sorry. Maybe you think I'm not friendly because of maybe I'm not young and handsome, so you think I'm not smiling to you even though I'm smiling.I'm very sorry about my ugly face and i really don't how to serve you and your husband happy.My job is follow your instruction to arrange cleaning job. If your house job can't finish before 3:50pm,we are willing to work OT to help you but you get to pay us OT charges. But unfortunately,your husband ask me work free for him, so i reject his idea.If we clean not well, you can complain us. After arrange job, in my waiting time,i use my phone to check customers's request and give them quotations,and also reply customers's messages.Other wise, i talk to another cleaner that you hired at my lunch time. I knew him because we are both using the Kaodim.com.When finish all your instructions, the time is 3:45pm but you are not around the house. Then i request your maid calling your husband come down from upstair.When he came down,he saw us finish job,he is very unhappy because he thought it has one hour cleaning time not finish. When he saw his watch,it is 3:47pm. So i ask him that what he want us to clean to finish the 3minutes, but he say if we free work more 10minutes to 4pm then he will be happy but not willing to pay OT.But i reject free 10minutes working time, so now you give one star rating and this comment.At the end,i would like to tell you, I'm regret to accept your job to help you clean your house.I like customers who willing to pay and appreciate of our cleaning service quality.Hope you to get a yes man,handsome man or free man from Kaodim.com .Thank you very much!

Balraj Puvanantheran over 3 years ago

Very professional done,manage to accommodate to the timing given. The cleaners did an excellent job. Thank you

Kleencon Cleaning Services(002047193-K) replied:

Thanks of your 4 stars rating & review.You're very nice & sensible. Hope to get your five stars & serve you again in future! Thanks again!

Adrian Lua over 3 years ago

Good service provide by Ching, pricing wise is bit higher compare others however they provide good cleaning service.

Kleencon Cleaning Services(002047193-K) replied:

Thanks of your 4 stars rating & review.You're very nice & sensible. Hope to get your five stars & serve you again in future! Thanks again!

steven almost 4 years ago

Good service and well trained team. Satisfied, job done as per communicated with supervisor. Will use them again in future.

Kleencon Cleaning Services(002047193-K) replied:

Thanks of your 5 stars rating & review. You're nice & sensible. You understand we need time to do quality cleaning for you. You always tell us what you need & you haven't pushed us to rushing complete cleaning job.I hope all house owners can be like you. Hope to serve you again in future. Thanks again!

Elaine Tan almost 4 years ago

They were on time, professional. A little pricey but they did what they are supposed to. Not 5 stars because attention the details could be improved on.

Kleencon Cleaning Services(002047193-K) replied:

Thanks of your 4 stars rating & review.You're very nice & sensible. Hope to get your five stars & serve you again in future! Thanks again!

KT almost 4 years ago

Not up to my expectation as professional cleaner. If i am gonna need a professional cleaner again i will get one that will finish the job within a fixed quotation. Not this one that do not promise a complete job done with amount paid and OT seem a must to spend. Paid RM1250 the job left undone and no promise how much more to spend to get it done. I am not spending wisely this time.

Kleencon Cleaning Services(002047193-K) replied:

Dear valued customer, First of all, I would like to say thank you for giving us the opportunity to clean your premise. Even though it was a last minute appointment, we tried our best to fit in our schedule. Firstly, I would like to highlight to you that our quotations are not lump sum based. We are professional cleaners who do cleaning on hourly basis. Additional hours will be provided upon customer’s request. During the cleaning process, our staffs had done their best to clean up your premise as in our standard procedure. However, in middle of the cleaning, your supervisor interrupted and asked our workers not to focus on wiping for too long. Instead, he instructed our workers to focus more on much harder cleaning jobs as they are running out of the time. We never promised customer to complete the thorough cleaning. We just follow on the hours requested by customer. You can see all my previous customers feedback on our kaodim profile, and it proves that we never break promise and always do our best within the time frame given. The floor condition was very bad. We had to use hammer to remove stubborn dirt. Despite all the work done, we are still glad that we managed to give our best service for you. Upon reaching the time agreed, your supervisor instructed our workers to end the job as he was not willing to take extra hours. Before our workers left the place, we advised you to check over your place to see if you are satisfied with our cleaning. But your supervisor refused to check as he said he trusts our service. Only on the following day, we received a call from your side saying that the cleaning was not good. The call was not from supervisor that was with us. Maybe we can advise you to talk to your supervisor to find out what exactly happened during cleaning as he knows better. Besides that, it would have been more convenient if you commented us on the day itself, instead of commenting on the next day. At least we would have done something on the spot. Leaving the review apart, we still would like to thank you again for choosing us. Your feedback is important for us and we will improvise our service afterwards. Regards, Kleencon

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Contact person

Ching Kah Hing

Company address

36,Jalan 4/27B,Desa Setapak,, 53300, Setapak, Kuala Lumpur Wilayah Persekutuan

Registration no

002047193-K

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