Terrible, terrible service. They postpone without notice. Have to call them and find out what's happening. Then when they finally came, they took me washing machine door, and told me they were coming back. Waited till 6pm no update no news, tried calling the number but no one answered. Tried calling d next day a lady told me she will call me back once she gets updates from her technician coz they haven't come in to work yet ( mind you it was already 10+ in d morning when I called ), then no call or update the whole day and had to call them again d next day only to be told that my they need to order parts, but cannot give me an estimate of when d parts will arrive or when I can get my washing machine to run, they can only confirm that it will cost me rm300! And when I asked again an estimate of when d parts will take to reach them, this rude chinese woman decided to just hang up on me. 1. Bad customer service 2. Bad time management ( expect people to just be home anytime they decide to turn up ) 3. Bad overall service ( take the part that is broken, don't inform me what's wrong, order new parts without my approval and just give me a price to pay ). I would NEVER use this company's services or recommend anyone to use them EVER!!! MY WORST EXPERIENCE EVER ON KAODIM