The Dustbox ( Penang | Selangor | Kuala Lumpur )
Serving since January 2015
Verified
764
Jobs completed
4.3
Ratings
231
Reviews

About

As a design and project engineer, I have seen the complicated process and problems in maintaining air-conditioning systems on location when I was on location while being employed by other companies.
I started The Dustbox with my wife Nathalie back in 2010. At the beginning, we provided our service using standard methods and chemicals. But ater 1 to 2 years into the business, we found that the standard method of servicing is very inefficient, time consuming and often comes with complicated pricing depending on what type of air-conditioner the customer has.
We decided to simplify the job and price structure to make it easier for customers. Instead of having different pricing for 1, 2 or 3 Horsepower units, we have a single price for every type of service. Customers can conveniently make their service booking and select which package they would like through our website. This made a difference to customers who found it easier to understand and make a quicker decision. However, we still found that the standard service methods continue to be inefficient. That’s when we ventured into doing our own research to find out if we can improve the efficiency and reduce time spent on cleaning air-conditions.
Our research proved fruitful with the development of our own specialized cleaning machine, the “Jetbox” – which also happens to be our best-selling service package in comparison to the regular-clean service offered as well.
With the Jetbox, customers can cut down servicing times from 1-2 hours to just below 1 hour. The biggest difference in using the Jetbox is that customers do not need to dismantle or take down their air-cond unit from the wall as the Jetbox can deliver the same cleaning effect with the unit remaining on the wall, plus it is less messy, eliminates bad odor and kills lingering germs and bacteria.

Services

We provide air-conditioning cleaners using our own specialized cleaning machine, the Jetbox.
See how Jetbox bring air conditioner back to ‘AS NEW’ now !
http://www.youtube.com/watch?v=nWUaJ9LydcI

Achievements

2015 Jan - 1st in Malaysi to design ALL NEW JETBOX SYSTEM that cleans split aircon system that is extremely time efficient.
2015 Apr - 1st in Malaysia to launch online booking site for aircon service and cleaning for hasse free booking of your aircon service anytime from our website.
2015 June - Featured vendor at Kaodim.com's Bengkel Post.
2015 July - Awarded Kaodim Champion in KL/ Klang Valley, a service provider who has demonstrated great service & professionalism.
2016 Feb - Kaodim Pro of the Month
2016 Mar - Kaodim Pro of the Month
2017 Mar - Awarded the Kaodim Champion Vendor Badge which is now displayed on our profile page  

Gallery

Ratings & reviews

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4.3
375 ratings

Reviews


Ajie Putra 4 days ago

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Alven Ee Soon Phang 10 days ago

Excellentservice selectedExcellent Service
Muhammad Aiman Bin Abdul Rahim 14 days ago

as per i have requested and agreed in Kaodim, i request my ac to be service for RM120. when they came, they checked and told my compressor wasn’t in good condition. need to replace one of the components in the compressor. based on the technician explanation, my ac couldn’t be serviced because of the compressor. so for just checking and without servicing at all they charged me RM80 which is more than half of the price and for me is ridiculous. i contacted the hq and she promised to submit a quotation to change the component in the compressor(which will discounted RM80 that i’ve paid) but yet i haven’t received any email from them until now. im very disappointed with the service.

The Dustbox ( Penang | Selangor | Kuala Lumpur ) replied:

Dear Sir, as per our conversation on the phone we are sorry for the miscommunication and failure on our side. At the moment due to the MCO, the factory is not in operation making your spare part unavailable. We will assist you to try and source from other suppliers. Thank you for your valuable feedback as it helps our team to improve in future.

ikram abu bakar 15 days ago

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The Dustbox ( Penang | Selangor | Kuala Lumpur ) replied:

Thank you.

Suhanie 15 days ago

Charge amount based on what quoted. Very responsive too.

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The Dustbox ( Penang | Selangor | Kuala Lumpur ) replied:

Thank you.

Fong 15 days ago

Im very satisfied with Dustbox. No complain at all. All good. Will use their service again. =)

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The Dustbox ( Penang | Selangor | Kuala Lumpur ) replied:

Thank you

Sharifatulhuda 19 days ago

Very professional service and even provide job report for every air cond serviced. Need to improve on booking appointment process.

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The Dustbox ( Penang | Selangor | Kuala Lumpur ) replied:

Thank you.

Dea 21 days ago

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The Dustbox ( Penang | Selangor | Kuala Lumpur ) replied:

Thank you

Rafizee Mokhtar 2 months ago

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Azfar 2 months ago

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Contact person

Kate

Company address

D8-8-2, Dana 1 Comm Centre, Jalan PJU 1A/46, 47301, Ara Damansara, Selangor

Registration no

PG-0310647-V

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