As a design and project engineer, I have seen the complicated process and problems in maintaining air-conditioning systems on location when I was on location while being employed by other companies.
I started The Dustbox with my wife Nathalie back in 2010. At the beginning, we provided our service using standard methods and chemicals. But after 1 to 2 years into the business, we found that the standard method of servicing is very inefficient, time consuming and often comes with complicated pricing depending on what type of air-conditioner the customer has.
We decided to simplify the job and price structure to make it easier for customers. Instead of having different pricing for 1, 2 or 3 Horsepower units, we have a single price for every type of service. Customers can conveniently make their service booking and select which package they would like through our website. This made a difference to customers who found it easier to understand and make a quicker decision. However, we still found that the standard service methods continue to be inefficient. That’s when we ventured into doing our own research to find out if we can improve the efficiency and reduce time spent on cleaning air-conditions.
Our research proved fruitful with the development of our own specialized cleaning machine, the “Jetbox” – which also happens to be our best-selling service package in comparison to the regular-clean service offered as well.
With the Jetbox, customers can cut down servicing times from 1-2 hours to just below 1 hour. The biggest difference in using the Jetbox is that customers do not need to dismantle or take down their air-cond unit from the wall as the Jetbox can deliver the same cleaning effect with the unit remaining on the wall, plus it is less messy, eliminates bad odor and kills lingering germs and bacteria.
We provide air-conditioning cleaners using our own specialized cleaning machine, the Jetbox.
See how Jetbox bring air conditioner back to ‘AS NEW’ now !
2015 Jan - 1st in Malaysia to design ALL NEW JETBOX SYSTEM that cleans split aircon system that is extremely time efficient.
2015 Apr - 1st in Malaysia to launch online booking site for aircon service and cleaning for hasse free booking of your aircon service anytime from our website.
2015 June - Featured vendor at Kaodim.com's Bengkel Post.
2015 July - Awarded Kaodim Champion in KL/ Klang Valley, a service provider who has demonstrated great service & professionalism.
2016 Feb - Kaodim Pro of the Month
2016 Mar - Kaodim Pro of the Month
2017 Mar - Awarded the Kaodim Champion Vendor Badge which is now displayed on our profile page
"All in all, a great job has been done by The Dustbox. Apart from the reasonable prices, most importantly would be the professionalism of the team workers. Both the technicians were well-trained & they were taking good care of the cleanliness while servicing my air conditioning system. More over, the technology introduced by The Dustbox to service the air Cond units were superb! Because services could be done perfectly with lesser time consumption which took me not more than 30minutes! In addition, they double checked and ensure my air cond units can function at its best performance before leaving. Last but not least, not forgetting also Kaodim for introducing this online platform for our conveniences in carrying out our daily activities! Fantastic & Awesome! I highly satisfied & will definitely support again! "
"Very professional, overall satisfy with the service.."
"Really good service. Very professional in their conduct and the results are great!! Aircond is like brand new, house was left in a good condition (no extra dirt, they cleaned up their parts). Good fee and no hidden costs. "
"Really efficient and good for the price but unfortunately, the serviceman did not know why my aircon fan could not start up despite saying that nothing is wrong with it. Now, it takes sometime for it to startup. He said I could just leave the feedback on their page so that their technician will come check it out but he didn't."