As a design and project engineer, I have seen the complicated process and problems in maintaining air-conditioning systems on location when on location while he was employed by other companies.
I started The Dustbox with my wife Nathalie back in 2010. At the beginning, we provide our service using standard methods and chemicals. But after 1 to 2 years into the business, we found that the standard method of servicing is very inefficient, time consuming and often come with complicated pricing depending on what type of air-conditioner the customer has.
We decided to simplify the job and price structure to make it easier for customers. Instead of having different pricing for 1, 2 or 3 Horsepower units, we have a single price for every type of service. Customers can conveniently make their service booking and select which package they would like through our website. This made a difference to customers who found it easier to understand and make a quicker decision. However, we still found that the standard service methods continue to be inefficient. That’s when we ventured into doing our own research to find out if we can improve the efficiency and reduce time spent on cleaning air-conditions.
Our research proved fruitful with the development of our own specialized cleaning machine, the “Jetbox” – which also happens to be their bestselling service package in comparison to the regular-clean service offered as well.
With the Jetbox, customers can cut down servicing times from 1-2 hours to just below 1 hour. The biggest difference in using the Jetbox is that customers do not need to dismantle or take down their air-cond unit from the wall as the Jetbox can deliver the same cleaning effect with the unit remaining on the wall, plus it is less messy, eliminates bad odor and kills lingering germs and bacteria.
We provide air-conditioning cleaners using our own specialized cleaning machine, the Jetbox.
See how Jetbox bring air conditioner back to ‘AS NEW’ now !
2015 Jan - 1st in Malaysia to design ALL NEW JETBOX SYSTEM that cleans split aircon system that is extremely time efficient.
2015 Apr - 1st in Malaysia to launch online booking site for aircon service and cleaning for hasse free booking of your aircon service anytime from our website.
2015 June - Featured vendor at Kaodim.com's Bengkel Post.
2015 July - Awarded Kaodim Champion in KL/ Klang Valley, a service provider who has demonstrated great service & professionalism.
2016 Feb - Kaodim Pro of the Month
2016 Mar - Kaodim Pro of the Month
"Fast and quality service"
"Very professional service."
"I like how organized their guys are, with the booking system and the emails with details. Technicians are friendly too, and detailed enough in explaining about the situation of my air conditioner, and have good understanding of company terms and conditions. Keep up the good work."
"Excellent service!!! Thumbs up. Friendly staff. Didn't expect it at all, out of this world experience. Happy customer here. Highly Recommended."
"They were late for an hour thus causing me issues with the condo security as handymen were only allowed in at a specific time. While they were doing their job, they made a mess out of my place and left me with a bursting pipe in the toilet. I had to turn off the main source leaving me unable to use the entire toilet for the rest of the day. Had to wait for their plumbers to come and they kept postponing the time. The plumbers arrived 4 hours later. I wasted my entire day waiting, but at least they did a good job cleaning my a/c."
"Highly recommended. Came on time. Friendly service staff and always make sure im aware of what they are doing. Finished services in an hour. Clean and leave no mess for me to clean up. Thumbs up."