Kleencon was born out of owner Ching Kah Hing’s desire to provide honest and quality professional cleaning services to customers. He left his former company to start his own cleaning services business after several instances where he felt that the customers were not getting their moneys’ worth as they were provided unsatisfactory services, leaving a bad taste in his mouth.
“I didn’t want to see customers getting cheated anymore. Usually, cleaning companies will do site visits before quoting a price to the customer based on the type of cleaning job, instead of how long it would take. Most of the quotes end up being overpriced and a lot of work takes a longer time to finish than expected. Since I started Kleencon in 2010, I have never had the need to do a site visit. We charge per day and by the number of hours recommended for each cleaning job,” Ching said when recalling his experience working for other cleaning companies.
On the packages available for his customers, Ching added, “Our pricing is all based on experience – our customers would tell us how big the room, house or office they want us to clean is and from there, we explain to them how many hours or days are needed to clean that area and how many cleaners we will provide. For example, if you have a house or office that is about 30,000 sqft, that will require 2-3 days of cleaning.” His team is very detail-oriented about every step and cleaning materials used in the cleaning process to ensure every speck of dust and grime is effectively removed.
Kleencon provides both regular cleaning services and a fully equipped professional cleaning team. An increasing number of customers are choosing to hire their professional team and don’t mind spending more in exchange for quality service. Customers who need an extra hand like a part time maid or cleaner to help with basic cleaning can choose the regular service. Similar to employing any regular maid, they would need direction from the customers themselves. With Kleencon’s professional cleaning package, a supervisor will lead the cleaning team and assess the type of cleaning method that is needed and the most suitable equipment and cleaning agents for use.
Ching recalled one of his customers, “Many customers do not have knowledge of cleaning methods and think that having one maid can solve all their problems. I remember one customer who chose a cheaper package offered by another cleaning company. The next day, he gave me a call and asked if we could do the cleaning instead. After asking what happened, he explained that the cheaper cleaning company did not do a good job and he regretted hiring them. Before I knew it, he said he doesn’t want to take our regular service, but wanted to pay more to have our professional cleaning package! He even recommended Kleencon to his neighbours.”
Kleencon focuses its cleaning services for customers in KL and Selangor areas. The company also does professional cleaning for pre-moves, post-renovation, carpet cleaning, sofa cleaning, swimming pool cleaning and also external cleaning for signboards and buildings.
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