Always Tap BOOK & Stay Protected!

Did you know that connecting and chatting with the service provider does not mean you have booked the service? Yes! It’s true that conversing on Grab Clean & Fix connects you to a service provider but unless you TAP BOOK, you are still not covered by Kaodim benefits. Here are a few benefits you can enjoy when you TAP BOOK.

Kaodim Guarantee 

If you had your service done but are unhappy with the result that’s where our team comes in. We will investigate and look into resolving this matter for you. Raise a ticket to our customer service team and they will look into getting the reservice you deserve. Popular services you can receive a reservice include house cleaning, aircond servicing electrical wiring and many more. Just look for this icon and you know you’re covered with this benefit. 

-kaodim guarantee-

Kaodim Protection 

To make your service even more secure we offer Kaodim protection to ensure your service is protected against damage and theft. We want to erase your worries and provide you with peace of mind. Services covered by Kaodim Protection include moving services, plumbing repair, mattress cleaning to name a few. You can find this icon when you make a request: 

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Dispute Management 

If you find the service provider not showing up, being extremely late or has overcharged you for the service, raise a ticket to us and we will make it right. This is covered for all services, so be sure to give us a call, email or chat and we will attend to you ASAP. We are even available on weekends! Yes, you heard it right, our customer service is available to assist you at the following timings:

Monday to Friday (excluding public holidays)

  • Calls : 9am-6pm
  • Chat & Email : 9am-9pm

Saturday & Sunday (excluding public holidays)

  • Calls, Chat & Email : 9am-6pm

So don’t hesitate and remember to TAP Book every time.

Book worry-free home services on Grab Clean & Fix at your fingertips now!