When looking for a potential cleaning service especially for cleaning your office space, it’ll be worth your while to do a background check on their experience and reputation. You have the right to protect yourself from fraudulent, questionable and even inefficient operations.
First impressions can be very far from the truth, don’t make your decision just by their flashy website and smooth sales pitch.
Here are 8 crucial questions you should ask a cleaning company before hiring them to clean your office space.
1. How long have you been in business and can you provide references?
It takes far more than a mop and vacuum cleaner to start a cleaning company. Generally, the longer a company has been in business, the more likely they are to be around in the future as they have proven themselves to be able to run a professional and sustainable company.
This is not to say you should not consider hiring a newly formed company (everyone has to start somewhere). More established companies would also have years of experience under their belt to help you with any cleaning issues and emergency situations.
But most importantly, ask if they can provide references from past customers. Also, do an online search to see if there are online reviews you can refer to to establish their credibility.
2. What insurance policy do you have in place?
What happens if something is broken or damaged? What if one of the cleaning staff gets hurt on the job on your premises?
Proper insurance is vital. Get in touch with the cleaning company’s insurance provider and verify their insurance coverage. Check if there is a written policy in place to cover procedures for dealing with breakage or damage. Ask for proof.
An uninsured company may be cheaper, but they are also the ones who will not be able to compensate for the damaged office equipment, cracked floors or broken furniture. Guess who will be footing the bill then?
Also important is to find out if they have an insurance policy in place should one of their cleaning staff get injured while on the job. This will eliminate the risk of being liable for their injuries.
3. Can you provide me with a written checklist of tasks to be performed?
You need to know exactly what you are paying for. This is extremely important because you will find that different companies have different definitions of what basic cleaning services are for office cleaning.
By getting written specifications for every duty offered in your contract upfront, you will know what to expect and how the actual service matches up.
4. What happens if I am unsatisfied with the cleaning service?
A professional company should have a procedure in place to handle unsatisfied clients. Check if this is provided for in your service contract. Some cleaning services try to get out of the situation by merely offering a discount for your next service, but if they are not willing to acknowledge and fix the problem, that’s a bad sign.
When reading reviews, keep an eye out for comments on how the company responds to such complaints.
5. How do you pre-screen your employees?
Does the company check references and perform criminal background checks for the cleaners they hire?
You need to feel secure with the cleaning staff who will be in your private office space day in and day out, and it is not uncommon for them to clean after office hours.
6. What does your training programme consists of?
Many services are just desperate for warm bodies to throw out there and get the work done. Turnover in the cleaning industry is very high, and it is not surprising that new hires get very little training, or no training at all.
The best companies will have formal, documented, on-going training programs. This helps ensure consistency in quality and reduce the turnover of the staff cleaning your office.
7. Do you have a formal quality assurance programme in place?
Find out how the cleaning company monitors the quality of their services and if they have a standard that they adhere to.
What methods do the company use to measure quality on an ongoing basis? How do they perform regular quality checks? Do clients get mail surveys, feedback cards, or receive follow up phone calls? If so, how frequently?
Get the name and contact details of the person in charge of quality assurance in their company.
8. Who provides the equipment and supplies?
Ideally, you should look for a company who provides all of their own cleaning supplies and equipment.
The cleaning staff will also prefer to use products and materials they are familiar with (such as the cleaning solution and tools for different types of countertops, surfaces, materials and office equipment).
Ready to talk to a professional office cleaning service to take care of your commercial space? Check out these companies available through Kaodim.